Question What is the delivery Time?
AnswerWe provide shipping all over Pakistan through trax.pk. Deliveries can take 3-5 business days.
Question Can I cancel my order?
AnswerYou can cancel your order before the item is shipped
Question Can I amend my order?
AnswerAny amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.
Question Can I return the product?
AnswerIn case if there is some size issue or you don’t like the product, you can return us within 4 days and get your amount back.
Question What is the Exchange Policy?
AnswerIf you are not satisfied with your purchase or if you have any size issue, you may exchange it with another product or you can change your size with 500 exchange charges per pair.  Or call us at 03013070505 (10 am to 6 pm) or leave a WhatsApp message on 03013070505
Question How do I can track my order?
AnswerOn dispatch, you will be provided a Tracking ID for your order through email. You can log on to trax.pk website for local order respectively, insert your tracking ID and track your order https://trax.pk/home
Question What if my merchandise does not fit?
AnswerYou can perform a speed exchange of your purchase texting WhatsApp message or call at 03013070505 (10 am to 6 pm) by telling your name, city. Exchange charges  will be determined after discussing the issue.
Question What if my merchandise is damaged?
AnswerWe do a detailed check of all our products before dispatching it. However, if your purchased item is damaged we will verify it and arrange exchange within 7 days of purchase.
Question Why do I need a confirmation call sent to my mobile?
AnswerAfter you’ve placed an order of your desired product, a confirmation call will be attempted to your given number just to verify the order.
Question What if I don’t receive the confirmation call?
AnswerYou should have received a confirmation call from our number 03013070505. If you didn’t receive any call from us then you may contact us on WhatsApp or call our help line 03013070505. If you still don’t get a call from us then you might have provided us the wrong number. If that is the case, kindly double check your number on the checkout page.
Question How shall I make a payment?
AnswerFollowing are the payment options available for your convenience:

  • Cash On Delivery
  • Credit Card payment (Visa Debit/Credit, Master Debit/Credit,) account number will be given on request.

Question Is COD available internationally?
AnswerCurrently, the COD service is only available in Pakistan.
Question Can I open the parcel/order at the time of delivery?
AnswerCustomer cannot open the parcel/order before paying the bill to the rider. In case of damaged/defected product, the customer should let us know via our helpline 923013070505 or WhatsApp (03013070505) by telling your name and city  or email us at khanam.pk@gmail.com
Question How to place an order?
AnswerOnce you have added the desired items to your cart, follow the instructions:

  • To order as a guest
  1. Click on the shopping cart and proceed to checkout
  2. Enter all the required information
  3. Choose the payment method
  4. Click ‘place order’

 

  • To order with Khanam.pk account
  1. Log into your account
  2. Click on the shopping cart and proceed to checkout
  3. Enter all the required information
  4. Choose the payment method
  5. Click ‘place order’