Return and Delivery Policy
1 Delivery Time
Deliveries can take 4-5 working days for local order and 10-15 working days for orders outside Pakistan. We deliver through trax.pk.
2 Listing and Descriptions
Khanam.pk makes every effort to ensure that the product descriptions and photographs provided on this page are accurate and life-like, Whilst the reproduction of colors and styles contained in the photographs shown on this website are as accurate as image and photographic processing will allow Khanam.pk cannot accept responsibility for slight variation of color or style.
3 Amend your orders
Any amendment can be suggested within 24 hours. Any amendment to the original order after 24 hours may be subjected to additional charges which will be determined after reviewing the request.
4 Returning the Product
Product can be returned to us in case of original reason of the customer, however we may deduct delivery charges according to the premises.
5 Exchange Policy
If you are not satisfied with your purchase, you may exchange it with another product within 2 days. You will pay 500 Delivery Charges for exchange.
6 What if my merchandise does not fit ?
You can perform a speed exchange of your purchase by a call at this number 0301 3070505
7 What if my merchandise is damaged ?
Each and every product is checked before dispatching the order. However , if your purchased item is damaged we will exchange it within 3-4 days of purchase.
8 Why do I need a verification call ?
After you’ve placed an order of your desired product, a call will be made to the mobile number you provided previously. After confirming your call, your order will be dispatched. This process only helps us to improve our delivery system.
9 What if I don’t receive the call ?
If you don’t receive a call from us, then do call us at 03013070505 for your order confirmation. Direct message us on Instagram/ Whats-app.
10 Will my order be placed if I Don’t get a call from Khanam.pk ?
No your order will not be placed; This process just helps us to provide better services to our dear customers. We highly recommend that you should get a call for faster and accurate services.